RETURN POLICY & INSTRUCTIONS
Flexible 14-Day Return Policy
If you are dissatisfied with your purchase for any reason, you may return it to US Drone Parts within 14 days of the purchase date, subject to the conditions and exclusions below.
You may initiate a return or exchange online (by contact form) or by phone.
Contact form method:
The quickest way to initiate a return is to start one by using the online contact form.
To find the form, click on the link here: https://usdroneparts.com/contact/
Please fill out the necessary information boxes. In the “Questions or Comments” section, please reference the order number and the reason for the return. One of our associates will confirm the contact within 48 hours to begin the return process.
Contact by phone:
To start a return over the phone, please call: (608) 640-4644.
Once the call has been answered, please state that you wish to start a return. We will ask you for additional details such as your name and order number, so please have this information available before placing a call. Please note that a return over phone is only applicable during our business open hours of 9AM-6PM Monday-Friday and 10AM-3PM Saturday, Central time.
Pack Your Item Properly
Place your item back into the original manufacturer’s packaging. Then, place it and your order invoice into an outer shipping box. Be sure to pack it properly so your item won’t become damaged during transit. Damages encountered during return shipping may deduct from the return value or void eligibility for a complete refund. All items originally included in the product package must be included to be eligible for a complete refund.
Ship Your Item with Return Label. You are responsible for the return label unless the product arrived defective or wrong item, in which case we will supply you with a pre-paid return label. Products found not to be defective upon return are subject to a return shipping negative credit from the refund amount.
Securely affix your return label to the outside of the shipping package. We recommend you ship via insured ground service with a tracking number. We cannot be responsible for lost packages. Reference the return address below.
Attn: Return Department
US Drone Parts LLC
2839 Fish Hatchery Rd. Suite 4
Fitchburg, WI 53713
Return an Item in Person
You may return an item to our Service Desk at our Fitchburg Superstore. Our Service Desk is located in the main facility right when you walk in and to the left.
Please read conditions below. If all conditions are not met, US Drone Parts reserves the right to refuse the return or to charge a minimum 20% restocking fee. Re-stocking fees vary by product type (please see Re-stocking fees section). All returned items must be in new condition, in their original unaltered box (including an intact UPC code) and must include all packing material, blank warranty cards, manuals, accompanying free items and accessories. The retail value of any free items you keep will be deducted from your reimbursement total. US Drone Parts can only refund the original purchase price. Shipping and handling fees are non-refundable.
- Drones, or drone parts (such as core boards or cameras) which have been activated, registered or flown, crashed or damaged, dropped, subject to heat, cold or vibration beyond manufacturer specifications or otherwise not in like-new condition as they were delivered. All drones, or drone parts, will be inspected upon return for the above conditions, including checking for heat/humidity markers, down-loading and inspecting flight records, and undergoing a 48-point visual and mechanical inspection. Drones, or drone parts, returned with factory shrink seal removed will be considered “open-box” and subject to “open-box” refund amounts. ** DJI & Autel Robotics requests that all warranty/defective claims be handled directly between the manufacturer and the Consumer.
- Products shipped out with warranty or tamper stickers MUST be returned with the same stickers intact to qualify for a full refund. Products missing tamper stickers will be considered DAMAGED and it will be the customers responsibility to pay for return shipping, otherwise, the product will not be returned and no refund will be dispersed.
- Batteries which have been charged, used, dropped or damaged in any way. Batteries will be inspected for charge-count upon return. Charge counts more than 1 are disqualified for a return
- Consumables, such as propellers or stickers, unless in sealed packaging
- Select special-order merchandise, or any item indicated on the website as non-returnable
- All electronic items which have been USED – this includes installation (partial or full), powering on, being used for test equipment, or similar condition.
- All electronic items which require soldering, if the factory solder has been tampered with. If a soldering iron has touched the part, it is now non-returnable!
- Any parts returning back with physical or electronic serial numbers which vary from which they were sent out as.
- Damaged items – Items returned clearly damaged beyond reasonable use will not be accepted and will be shipped back by customer expense with no refund to original purchase price
- Any product, regardless of reason, beyond the 14-day return window
Defective or Damaged Items
Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer’s equivalent model. **DJI and Autel Robotics products found to be defective must be handled directly with the manufacturer. Returns for defective DJI and Autel Robotics products will not be accepted directly by US Drone Parts. Defective DJI and Autel Robotics products that are returned to US Drone Parts will be shipped back to the customer at the customer’s expense. Items which cannot be restocked will not be replaced, and the purchase price will simply be refunded.
Please allow 7-14 business days for mail-in exchanges to be processed.
General items below $250 in new/sealed condition: 0%
General items which have had their shrink wrap, bags, tags, tops or seals broken (open-box condition): 20%
General (eligible) items which are returned in condition other than the above condition: up to 50%
Drones in new/sealed condition: 10%
High-value products other than drones over $500 in new/sealed condition: 10%
Refunds & Credits
Once we receive and inspect your item(s), we will credit your account. Please allow 7-10 days for a credit to appear on your account. In most cases, we will issue your refund in the same way you made the original purchase. If payment was made by check, the refund check will be issued no sooner than 10 business days after the date of purchase. Please note: we can only refund the original purchase price. Shipping and handling fees are nonrefundable. If the payment was made by Credit Card or PayPal, we will initiate the refund, which can take an additional 3-5 days to fully complete.
US Drone Parts is not responsible for personal data or items left in returned merchandise.US Drone Parts is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only. Also, claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise to be qualified for compensation of any kind.